Terms & Conditions – E-Surgical Mart
Welcome to E-Surgical Mart. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
Use of Website
By using this website, you agree to:
- Use the website for lawful purposes only
- Provide accurate and complete information when placing orders
- Not misuse or attempt to disrupt the website or its services
We reserve the right to refuse service to anyone for any reason at any time.
Products & Information
We strive to ensure that all product descriptions, images, and prices are accurate. However:
- Minor variations in product appearance may occur
- Prices and availability are subject to change without notice
- We reserve the right to update or discontinue products at any time
Orders & Confirmation
- All orders are subject to confirmation and availability
- For Cash on Delivery (COD) orders, we may contact you via phone or WhatsApp to confirm your order
- Orders may be cancelled if they are not confirmed or if incorrect details are provided
Pricing & Payment
- All prices are listed in PKR (Pakistani Rupees)
- We offer Cash on Delivery (COD) across Pakistan
- Payment must be made in full at the time of delivery
Shipping & Delivery
- We offer free delivery across Pakistan
- Delivery time is typically 2–5 working days
- Delays may occur due to unforeseen circumstances (courier issues, weather, holidays)
Please refer to our Shipping Policy for more details.
Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Order Cancellation
- Orders can be cancelled before dispatch by contacting our support team
- Once the order is shipped, cancellation may not be possible
Limitation of Liability
E-Surgical Mart shall not be held liable for:
- Any indirect or consequential damages arising from the use of our products
- Delays in delivery caused by third-party courier services
- Misuse or improper handling of medical instruments
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Contact Us
For any questions regarding these Terms & Conditions:
📧 Email: info@esurgicalmart.com
📞 Phone: 0300 7174743
By placing an order, you agree to our Terms & Conditions, Privacy Policy, and Return Policy.