Do you offer single-use and reusable instruments?
We offer only reusable instruments for long-term use.
What should I do if I receive a damaged or wrong item?
Please contact us within 5 days of delivery with your order details and product images. Our team will assist you with a replacement or refund.
Are your instruments suitable for professional use?
Yes, our instruments are suitable for doctors, dentists, clinics, hospitals, and medical students.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan. You can pay in cash at the time of delivery.
Do you provide free shipping?
Yes, we offer free delivery nationwide on orders over Rs 3500.
How long does delivery take?
Orders are usually delivered within 2–5 working days, depending on your city and courier service.
How can I place an order?
You can place an order directly through our website by adding products to your cart and proceeding to checkout.
Can I return or exchange a product?
Yes, returns and exchanges are accepted in case of damaged, defective, or incorrect items, as per our Return & Refund Policy.
How can I contact you?
You can reach us via:
Phone / WhatsApp: 0300 7174743
Email: cs@esurgicalmart.com